Help Center

When you try to open a blocked app, Detoks detects this and shows a block screen. You'll need to enter a 6-digit unlock code from your Guardian to access the app temporarily.

After initial setup, Users need a "Settings Code" from their Guardian to modify their blocked apps list. This prevents Users from simply removing apps from the block list without accountability.

Guardians can choose the duration when generating a code: 15 minutes, 30 minutes, 1 hour, 2 hours, or 4 hours. After this time, the app is automatically blocked again.

Detoks only shows user-installed apps, not system apps. This is intentional to prevent accidentally blocking essential phone functions.

The app is automatically removed from your blocked apps list. If you reinstall it later, you'll need to add it back to the block list.

No. Your Guardian only sees which apps you've chosen to block and whether your protection is enabled. They cannot see your usage or activity.

You'll need to wait until your Guardian can generate a code. This is the core accountability feature - having someone else hold the keys to your distracting apps.

Currently, free users can link with 1 Guardian. Premium users can link with up to 6 Guardians for more flexibility.

On the login screen, click "Forgot password?" and enter your email address. You'll receive a password reset link in your inbox. Click the link to set a new password. If you don't see the email, check your spam folder.

To delete your account and all associated data, please email us at support@detoks.io with the subject "Account Deletion Request" from the email address associated with your account. We will process your request within 30 days and confirm deletion by email. All your data including blocked apps, guardian links, and unlock history will be permanently deleted.

For Users, Detoks works on one phone at a time. If you log into a different phone, you'll need to set up protection again and re-link with your Guardian. This ensures protection can't be bypassed by switching devices.

Yes! You can add a second role to your account from the dashboard. However, you cannot link your own User and Guardian roles together - you must link with a different person for proper accountability.

Stock Android:
Settings → Apps → Detoks → Battery → Unrestricted

Samsung:
Settings → Apps → Detoks → Battery → Allow background activity

Xiaomi/Redmi/POCO:
Settings → Apps → Manage apps → Detoks → Battery saver → No restrictions
Also: Security app → Autostart → Enable for Detoks

OnePlus:
Settings → Battery → Battery optimization → All apps → Detoks → Don't optimize

Huawei/Honor:
Settings → Battery → App launch → Detoks → Manage manually → Enable all toggles

Make sure you've enabled Protection in the dashboard and granted all required permissions (Usage Access, Display Over Apps). Check that battery optimization is disabled for Detoks.

Make sure you're entering the correct 6-digit code. Codes are app-specific - use the code generated for that particular app.

Each code can only be used once. Ask your Guardian to generate a new code.

Link codes expire after 10 minutes. Make sure the code hasn't expired and hasn't been used already. Ask your Guardian to generate a fresh code.

This is usually caused by aggressive battery optimization. See the Battery Optimization section above for instructions specific to your phone brand.